Return & Exchange Policy

Effective as of: 07.24.2026

We operate under a dropshipping business model through the AutoDS platform and process payments via Western Bid. Please read the following policy carefully before making a purchase.

1. Return Request Period

Return requests must be submitted within 14 days of the order delivery date, as confirmed by the tracking information.

To be eligible for a return, the item must be:

  • unused and in new condition;
  • in its original packaging;
  • with all tags attached;
  • complete with all original accessories and components.

2. Return Eligibility

  • Returns are accepted only after the order has been successfully delivered.
  • The minimum order value eligible for a return is the equivalent of USD $10.
  • The item must comply with the return policy of the AutoDS supplier.

3. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products (including Print-on-Demand items, custom printing, engraving, etc.).
  • Products shipped from the AutoDS Warehouse, except in cases of confirmed manufacturing defects.
  • Underwear, hygiene products, cosmetics, food, and other perishable goods.
  • Items explicitly marked as "Non-Returnable" in the product description.
  • Items damaged due to misuse, negligence, or actions of the customer.

4. Return Process

  1. Contact us before sending any item back (via our website chat, email, or support ticket).
  2. We will provide you with an official prepaid return label issued through AutoDS.
  3. The package must be returned only using the provided return label. Returns sent with a different shipping label or carrier may be rejected.
  4. Once the supplier receives the returned item, it will be inspected.
  5. If the return is approved, we will process your refund.

The overall return processing time is typically 1 to 3 weeks from the date the item is shipped back, although processing may take longer depending on the supplier.

5. Refunds

Once the return has been approved by the AutoDS supplier, we will issue a refund through Western Bid to your original payment method (credit/debit card, PayPal, etc.).

Please note:

  • Refunds typically appear within 3–10 business days after the refund has been processed.
  • The supplier may apply a restocking fee. If applicable, the refunded amount will be reduced accordingly.
  • Refunds are issued only after the supplier has approved the returned item.

6. Defective or Damaged Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery and provide clear photos and/or videos showing the issue.

Each claim will be reviewed on a case-by-case basis.

7. Important Information

  • The customer is responsible for return shipping costs unless the return is due to a confirmed supplier defect or shipping error.
  • Failure to follow the return instructions (including improper packaging, use of an unauthorized shipping label or carrier, etc.) may result in the return being rejected and no refund being issued.

Contact

To request a return, please contact us at nwarmcool@gmail.com.

Thank you for your understanding. Following this policy helps us process returns as quickly and efficiently as possible.